There is an issue of inadequate phone and internet service here in "rural" Southwest Washington that has been overlooked for years that needs to be resolved.
The situation became a public safety issue when we had to face the record-setting heat wave at the end of June without access to 911 services. Additionally, our lack of consistent internet has made withstanding the effects of COVID-19 very difficult and has caused my family much financial hardship.
To clarify, we are not living in an area without coverage from fire, law or medical emergency services, landline phone or internet service. But our access to these services is routinely disrupted, and unlike in town, it can be out for days on end.
Imagine what would happen if there was no internet, 911 services or cell service for over four days, multiple times per year, where you live. In normal times, let alone during COVID-19, it's not a pretty picture.
The problem is there is only one provider who holds a monopoly on the only reliable means to access help and the rest of the world. Sure, if they're caught failing to provide access to 911 services, they pay a fine. But it must be chump change for them, because it hasn't stopped them so far.
But they don't have to face the consequences — we do.
I think it's reasonable to expect some basic courtesy and adherence to service contracts and laws. Don't you?
J. Leanne Dickson
Lewis County
